8 persona di Kòrsou a keda sertifiká CTO a organisá su programa di Hospitality Assured na Kòrsou
WILLEMSTAD – 27 di yüni 2017 – Resientemente komo parti di e partnership kontinuo ku Caribbean Tourism Organization (CTO); Union Europeo bou di su programa pa empresanan mediano i chikí yamá COSME a organisá na Kòrsou e Hospitality Assured Advisor Training Workshop. Hospitality Assured ta un sertifikashon internashonalmente rekonosé kual CTO a apliká pa uso den Karibe komo e stèndert pa servisio i ekselensia den empresanan. Na e workshop aki a partisipá representantenan di: Ofisina di Turismo di Kòrsou (CTB), Curaçao Innovation & Technology Institute (CITI) i Creating Milestones.
E programa di Hospitality Assured su meta ta pa promové un kultura di kalidat, servisio ekselente i mehorashon kontinuo hasiendo uso di un hèrmènt ku ta rekonosé internashonalmente komo un manera pa duna sosten na e aspekto di servisio na kliente den empresanan turístiko. E promé tarea di e programa ta pa train algun persona komo business advisors i ekipá nan ku e konosementu, abilidatnan i aktitut nesesario pa por traha efisientemente ku organisashonnan i guia nan dor di e programa di Hospitality Assured pa asina logra ekselensia.
E workshop a keda guiá pa e fasilitadonan, Norma Shorey-Bryan i Sharon Banfield-Bovell. Hasiendo uso di un aserkamentu interaktivo durante di e workshop a yuda pa enkurashá e partisipantenan pa kompartí nan eksperensianan, perspektivanan i preokupashonnan i pa siña for di otro. E presentashonnan a stimulá diskushon den grupo kual a yuda pa e partisipantenan para ketu na kon pa apliká e konseptonan den organisashonnan na Kòrsou. E seshonnan a inkluí entre otro: Kiko ta ekselensia, Vishon i balornan, Planifikashon di prosesonan empresarial i Kompartí práktikanan ku a duna resultado positivo.
E personanan ku a terminá e workshop ku éksito ta: Dr. Dino Daal (CTB), Faisol Ayoubi (CTB), Raquel Trenidad (CTB), Deidre Polonius (CTB), Suhailly Clementina-Hooi (CITI), Anralies Hooi (CITI), Raquel Weisz (Creating Milestones) i Chiquita Groenewoud-Kotzebue (MEO) ku a kompletá e programa na 2016. Pues awor por bisa ku Kòrsou tin 8 persona ku ta kla pa por bai guia implementashon di e modelo di Hospitality Assured den empresanan chikí, mediano i grandi den e industria di turismo i hospitalidat.
CTO HELPS TO STRENGTHEN THE BUSINESS PERFORMANCE AND OVERALL COMPETITIVENESS OF TOURISM ENTERPRISES IN ITS MEMBER COUNTRIES WITH HOSPITALITY ASSURED
BRIDGETOWN, Barbados (12 June, 2017) – As part of an on-going partnership with the Caribbean Tourism Organization (CTO) and its Hospitality Assured (HA) certification programme, the European Union under its Competitiveness of Small and Medium-sized Enterprises (COSME) programme last month hosted an HA Business Advisor Training Workshop at the Curaçao Chamber of Commerce in Punda, Willemstad, Curaçao. Participants came from the Curaçao Tourist Board, the Curacao Innovation & Technology Institute; and Creating Milestones, a management solutions company.
The main objectives of the workshop were:
· To provide participants with an overview of the HA standards and processes and awareness of the Business Excellence framework;
· To enable participants to manage and advise on the HA processes for client organisations which will enable these organisations to progress on their journey to excellence and to obtain HA certification;
· To provide participants with a knowledge and understanding of the evidence requirements of Hospitality Assured; and
· To provide participants with an opportunity to develop gender sensitive advisory approaches through the employment of case studies and role-play.
CTO began its journey with HA in 2007, seeking to strengthen the business performance and overall competitiveness of tourism enterprises in the Caribbean. CTO is in the process of building a network of advisors and assessors in member countries which are already involved in the HA programme – including Antigua & Barbuda, The Bahamas, Barbados, Belize, Dominica, Grenada, Jamaica, Trinidad & Tobago, St. Kitts & Nevis, and St. Vincent & the Grenadines — and is also seeking to extend the scheme to countries which have not yet started to roll out the programme but have indicated an interest in doing so this year. These include Anguilla, British Virgin Islands, Curaçao, Guyana, Montserrat, Saint Lucia and The Turks & Caicos Islands.
The HA programme endeavours to promote a culture of quality, service excellence and continuous improvement, through the use of a business improvement tool and framework that is internationally recognized, as a means to support customer service delivery in tourism enterprises.
The first task of the HA Programme for Curaçao was to train Business Advisors and to equip them with the knowledge, skills and attitudes necessary to work effectively with organisations and lead them through the detailed HA self-assessment process towards certification.
A series of introductory presentations delivered by the facilitators, Norma Shorey-Bryan and Sharon Banfield-Bovell, provided participants with a background to the HA programme, perspectives on the issues and challenges faced in the tourism sector in the Caribbean, and detailed information on what was required on the HA Journey to Excellence. Focus was also placed on helping participants to understand issues related to gender and gender sensitive advisory approaches in dealing with the HA clients. These discussions on gender came to the forefront in the case studies discussions and role plays that were part of the learning and feedback sessions.
The interactive approach used throughout the workshop was designed to encourage participants to share their experiences, perspectives and concerns, and to learn from each other. Presentations stimulated lively group discussions, which helped participants consider how to apply the concepts taught when working with client organisations in Curaçao. The workshop sessions included: presentations on fundamental topics like What is Excellence, Vision & Values, Business Planning Processes and Sharing Good Practices; introduction to each of the nine steps of the HA Model; role plays on case studies mirroring the operations in various types of tourism businesses; and other learning exercises linked to each of the nine steps.
By the end of the workshop, the participants had gained a deeper understanding of the structure of the HA framework and were aware of the key themes of Hospitality Assured. The detailed knowledge and understanding will be further taken in as they apply the model to real life situations as they work with small, medium and large sized businesses in Curaçao’s tourism and hospitality sector.
About Hospitality Assured
Hospitality Assured is an internationally recognized certification, owned by the Institute of Hospitality in the U.K., managed and operated by the Hospitality Limited U.K. trading as Hospitality Assured and licensed by the Caribbean Tourism Organization (CTO) for use in the Caribbean as “The Standard for Service and Business Excellence in Caribbean Tourism.”
About the Caribbean Tourism Organization
The Caribbean Tourism Organization (CTO), with headquarters in Barbados and offices in New York and London, is the Caribbean’s tourism development agency comprising membership of the region’s finest countries and territories including Dutch, English, French and Spanish, as well as a myriad of private sector allied members. The CTO’s vision is to position the Caribbean as the most desirable, year round, warm weather destination, and its purpose is Leading Sustainable Tourism – One Sea, One Voice, One Caribbean.
Among the benefits to its members the organization provides specialized support and technical assistance in sustainable tourism development, marketing, communications, advocacy, human resource development, event planning & execution and research & information technology.
In addition the CTO, in partnership with the Caribbean Hotel & Tourism Association, jointly and equally owns the Caribbean Tourism Development Company, a marketing and business development entity dedicated to promoting the Caribbean brand worldwide.
The CTO’s Headquarters is located at Baobab Tower, Warrens, St. Michael, Barbados BB 22026; Tel: (246) 427-5242; Fax: (246) 429-3065; E-mail: CTObarbados@caribtourism.com;
The CTO’s New York office is located at 80 Broad St., Suite 3302, New York, NY 10004, USA: Tel: (212) 635-9530; Fax: (212) 635-9511; E-mail: CTOny@caribtourism.com;
The CTO’s London office is located at The Quadrant, Richmond, Surrey TW9 1BP, England. Tel: 011 44 208 948 0057; Fax: 011 44 208 948 0067; E-mail: CTOlondon@caribtourism.com.
For more information on the Caribbean Tourism Organization, please visit http://www.OneCaribbean.org. Get the latest updates and connect with CTO via Facebook, Twitter, Instagram and LinkedIn.